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Help Center

    • There are two easy ways to place your order with Gidas Flowers:

      1. Order Online: Browse the on-line catalog, and complete the delivery information next to the product you've chosen. Include your desired delivery date, along with a special message for the recipient.
      2. Order by Telephone: Once you have decided upon an arrangement from our online store, simply make a note of the name of the arrangement and call (412) 621-1300.

    • 11:45 am, Monday-Saturday for delivery to local zip codes.

    • We are unable to guarantee deliveries for specific times. Requests can be made, and we will do our best to honor the request (recipient leaves work at 3:00, or funeral begins at 2:00 pm) but we cannot promise exact times. If you have a special delivery request, please call our shop directly to see if we can accommodate it.

    • Yes, our arrangements are all available for home, hospital or business delivery.

    • Please call us for all special orders and special modifications to arrangements. Our florists will be happy to assist you! (412) 621-1300

    • All of our online transactions use our secure server, which utilizes a secure socket layer to protect your personal information. If you do not wish to transmit your credit card information over the internet, then please call us at (412) 621-1300

    • Every internet order you place with us will be charged a sales and delivery tax of 7%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.

    • Please call us at the flower shop ASAP: (412) 621-1300. Should any customer place an order and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address.

    • Most floral arrangements will last from 4 to 7 days - or longer - depending on the type of flowers included and the level of care they receive. Just a little extra care can make a big difference!

    • As pretty as they may look, don't keep them in direct sunlight. Try to keep them in a cool area, but away from direct cooling vents or fans, as they will dehydrate faster.

    • Believe it or not, that flower food really will help deliver nutrients to your stems and keep them lasting longer. Mix the packet with water according to directions, and then place your arrangement in water after the solution is dissolved.

    • When the water is no longer clear, change the water. This is a step that is easy to forget about due to our busy schedules, but it is a big one!

    • First, remove any leaves that will be below the waterline. Leaves in the water will promote bacterial growth, causing the flowers to wilt quickly. Then, cut the very end of the stem off while holding it underwater, using shears for tougher stems and branches.

    • Because of the nature, seasonality, and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.

    • Please call us with any special requests or instructions, and our florists will be happy to assist you!

    • Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may substitute items of equal or greater value to ensure timely delivery if the flowers you requested are not available and we're not able to contact you using the information you provided.

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